Thank you for choosing Central Florida Farms and allowing us to bring you quality plants all throughout the year! We ask that once an order has been placed and funds are cleared, that you please allow up to 14 business days (including United States postal Holidays) to receive your order once the funds are cleared. 

We are usually able to ship the following Saturday after your order has placed and funds are cleared.

• An e-check via PayPal usually takes 4-6 days and PayPal will alert you when the funds have cleared.
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• A PayPal balance transfer from your account to ours is immediate and means the funds have cleared. 
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• A Credit Card payment via PayPal is instant & that is the moment the funds are cleared. 
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• A Phytosanitary Certificate - I apologize, but all international Orders must be paid via PayPal and have a Phytosanitary Certificate purchased to send along with your order. If not, your customs organization will seize the package and take over a month to ship it back and live plants will be dead plants and everyone loses.
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• An Import Permit from certain countries must be mailed or faxed prior to us shipping to you.
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• All Over Seas Orders must be shipped via Global Express USPS and the cost starts at $45.00 to be added to the cost of your order. If not using Global express or another Overnight services, then we will not be held responsible for plants arriving dead.

     I understand that people change their minds or get impatient on an order or get leery about buying over the internet. So if a purchaser decides to place a PayPal Buyer's Dispute or Reclaim their funds via PayPal, the funds become frozen in PayPal's system until the money is given back by PayPal to one of the parties. I have given refunds through PayPal's resolution center only to have PayPal give the same funds again and the buyer has received a double refund. As of now, if a claim is administered, the funds will remain in Pay Pal's dispute account until PayPal refunds the money automatically to avoid a double refund. 

I apologize for the extended wait but if there was a way that I could recover the extra refund money, this process would be much faster. If the order has already been shipped, then we ask to please be honest and replace the funds or cancel the Buyer's Dispute in the PayPal resolution center. We are not able to cancel the dispute and this can only be accomplished by the buyer. If the order has not been sent at the time of placing a dispute, then it will be considered cancelled and will not be shipped until the dispute is cancelled. If we are able to resolve any problems, please cancel any pending claims in the PayPal resolution center so that your order can be processed. Thank you.

* All packages will be shipped via USPS Global Priority to ensure a safe arrival that takes 4-6 days from here to you. 

* Global Customer, please allow up to 30 days to receive your order once funds are cleared. 

* All over seas orders must be insured and any claims will be the buyers responsibility to recover. IF you decide on a less expensive shipping arrangement, we will not be held responsible for any damage or loss. We will do our best to ship faster than the 30 day allowance, but because we have a busy schedule and we're a small company, I do ask for everyone's patience in this matter. On very rare occasions it has been longer than the time allotted but if it is, we will try and make it right! We normally ship on Saturdays and Mondays unless there will be a long postal holiday weekend. All packages are shipped via United States Postal Service unless prior arrangements are confirmed and paid for. The USPS trucks run 7 days a week and when packages are shipped on Saturday, they usually arrive the following Monday. Rest assured that your packages do not sit in a warehouse over the weekend or in a hot, sweltering or freezing cold truck. We do ship all throughout the year and have had much success in the last 4 plus years. However, if you live in an area that is subject to freezing weather or extreme heat, we can either hold your plants here in a better climate in Central Florida over the cold spell until you are ready to receive them or we can send them out at your request. Please use discretion as we cannot be held responsible for frozen plant damage or packages that sit outside your home in the heat or cold for extended periods of time causing plant death. 

* ALWAYS remove the plants carefully as possible so they are not broken, bent or cut while opening and retrieving your plants from the box. This would not be fair to us to replace a plant if this occurs. We live by the code of honesty and hope that you would do the same. Prices on our website are subject to change at anytime, higher or lower. All orders must be prepaid prior to shipping. Central Florida Farms reserves the right to ask for plants returned at buyers expense for compensation.

** IMPORTANT **  If the address you provide is shipped to and returned to us due to a non-recognizable or non-valid address or is not picked up and the package is returned, the buyer incurs the added shipping costs to the correct address. This is rare but has happened.

** All plants are shipped bare root via USPS Priority Mail unless specified or prior arrangements are made & pre-paid. Added shipping charges will apply to plants shipped in their container due to the extra size & weight. Otherwise, shipping is included in all sales except wholesale orders and large palms. 

It is wise to have a container or area prepared prior to receiving your plants. All the plants are hand selected by myself and I will always send the best that we have at that time. 

All orders are shipped in the order that they are paid.

We strive for 100% buyer satisfaction and returns & problems are rare!

     We have served the online community with quality, healthy plants since 2001 and hope to continue this service until there is no more internet or there are no plants left on earth or until Florida sinks into the seas.